Privacy Policy AceWin – Personal Data Protection for Malaysia Players

Welcome to the Privacy Policy AceWin. This document describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use our online entertainment platform at acewin.vin.

We at AceWin takes data protection extremely seriously. Your trust is the foundation of our relationship, and we are committed to handling your personal information with full responsibility, transparency, and respect. Privacy is not just about legal compliance – for us, it is about building lasting trust with every player in Malaysia.

By using the AceWin platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request account closure.

AceWin collects various categories of personal information depending on how you interact with our platform. Below is a summary of the data we collect:

We not collect sensitive data categories such as medical information, religious beliefs, or political affiliations unless voluntarily submitted by you in a specific and relevant context.

Every piece of data we collect has a clear and lawful purpose. AceWin collect more data than is necessary for the purposes stated below:

• Account management: Creating, verifying, and maintaining your member account securely.
• Transaction processing: Processing deposits, withdrawals, and all other financial transactions accurately and promptly.
• Identity verification (KYC): Meeting anti-money laundering (AML) compliance requirements and verifying player age.
• Service delivery: Ensuring all platform features run smoothly and delivering the best gaming experience.
• Platform security: Detecting and preventing fraud, account abuse, and suspicious activity.
• Service communications: Sending important notifications related to your account, security, and transactions.
• Marketing communications: Sending promotional information and exclusive offers (only with your consent).
• Platform improvements: Analyzing usage patterns to improve our products and user experience.
• Legal compliance: Fulfilling legal obligations, regulations, and requirements set by relevant regulatory bodies.

AceWin processes your personal data on valid legal grounds. Depending on the purpose of processing, we rely on the following bases:

• Contract performance: Processing required to fulfil the agreement between you and AceWin, such as transaction processing and account management.
• Legal obligation: Processing required to comply with legal obligations such as AML, KYC, and financial reporting.
• Legitimate interest: Processing for platform security, fraud prevention, and service improvement purposes that do not affect your privacy rights.
• Consent: Processing for marketing and promotional communications to which you have given explicit consent.

For each processing activity, we ensure a solid and appropriate legal basis is in place before any data is processed.

AceWin does not sell your personal data to any third party for commercial purposes. However, in certain circumstances, we may share your information with the following parties:

• Payment service providers: Trusted financial institutions and payment processors to facilitate your deposit and withdrawal transactions.
• Technology providers: Third-party companies that provide the technical infrastructure, hosting, and IT services required for platform operations.
• Game software providers: Licensed game studios that provide gaming content on the acewin platform, which may require limited access to game data.
• Regulatory bodies and law enforcement: When required by law, court order, or direction from a legitimate regulatory authority.
• Auditors and professional advisors: Accounting firms, legal firms, or other professional advisors bound by strict confidentiality obligations.

Any cross-border data transfers, where applicable, are carried out with appropriate contractual safeguards to ensure an equivalent level of protection is maintained.

AceWin retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our general data retention guidelines:

Once the defined retention period has elapsed, your data will be securely deleted or anonymised using industry-standard procedures.

As an acewin player, you hold the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact our Data Protection Officer by email at [email protected]. We will process your request within 30 business days.

AceWin uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

We use three main types of cookies:

• Essential Cookies: Required for core platform functions such as login, session security, and transaction processing. These cookies cannot be disabled.
• Functional Cookies: Enabling personalization features such as saving your language preferences, layout, and display settings.
• Analytical Cookies: Helping us understand how players use the platform for continuous improvement purposes. This data is collected in aggregate and does not personally identify you.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the overall functionality of the platform.

AceWin continuously invests in state-of-the-art security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• Data encryption in transit: All communications between your device and our servers are secured by 256-bit TLS/SSL protocols.
• Data encryption at rest: Sensitive data is stored in encrypted format using industry-standard encryption algorithms.
• Role-based access control: Only authorised personnel with a legitimate business need may access player personal data.
• Two-factor authentication (2FA): An additional security layer is available on all member accounts to prevent unauthorized access.
• Continuous monitoring: Automated monitoring systems operate around the clock to detect and respond to suspicious activity.
• Regular security audits: Independent security assessments are conducted periodically to identify and address potential vulnerabilities.

Platform AceWin is exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on this platform are asked to contact us immediately at [email protected].

AceWin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service developments.

When material changes are made to this policy, we will notify you via:

• In-platform notification at your next login.
• Email notification to your registered email address.
• Clear notice displayed on our website's home page.

Your continued use of the acewin platform after any changes take effect constitutes your acceptance of the updated policy. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer (DPO) through the following channels:

• DPO Email: [email protected] – exclusively for privacy and data protection inquiries.
• General Support: [email protected] – for general inquiries related to your account and services.
• Live Chat: Click the chat icon at the bottom corner of the platform for instant 24/7 support.

For data rights requests, please clearly state your full name, account number, and the details of your request. We will process your request within 30 business days from the date of receipt.